How can you establish a culture where everyone feels that he or she matters, their voice is heard, and they play a vital role in the success of the team and the company?
Everything Simon knows, has seen, and has studied comes down to this evidence-based truth: Culture + Connection + Customers = Revenue.
A leader’s objectives will likely always be tied directly or indirectly to revenue, profit, or the bottom line. However, the process for achieving true success always begins with Culture. Culture is created by leaders who foster conditions that are sustainable for growth and through what many would call random acts of kindness that produce emotional and memorable experiences for team members.
Using our SPARK model, Simon T. Bailey shares that these acts should be anything but random. They are intentional moments that collectively become the glue for team loyalty, inclusiveness, and cohesiveness. These acts can be taught and operationalized in any organization. The process enables a leader and an organization to be purposeful about team bonding or delivering honest, candid feedback in a respectful, authentic manner that motivates, supports, and encourages team members to become breakthrough contributors to the organization’s success.
Participants will learn how to:
Establish a Culture where everyone matters
Create a deeper Connection with team members
Spark a relationship with Customers for life
These 3 Cs begin and end with brilliant leaders who brand the moments for employees and customers.
Based on Simon T. Bailey’s book: Be the SPARK: Five Platinum Service Principles for Creating Customers for Life
For audience members of all vocations, ambitions, and experiences.